Voice and Representation

Key Questions

Are employees free to organize? Is union participation encouraged?

Formal Representation

  • Percentage of employed individuals covered by collective bargaining agreements

  • Percentage of employed individuals who are members of one or more trade unions

  • Wage and benefit trends by role

  • Trends in union jobs compared to local union membership benchmarks

How is employee voice incorporated into decision-making processes? Do all individuals feel seen and heard?

Employee Engagement

  • Employee retention rate

  • Voluntary turnover rate

  • First-year or 90-day turnover percentage

  • Frontline employed individual turnover

  • Cost of turnover annually

  • Frontline manager turnover rate

  • Absenteeism/callouts by role

  • Employed individual satisfaction survey or focus group results

  • Cost savings from frontline employed individual ideas/new efficient practices discovered and implemented

  • Participation rate in business resource groups (or related forums)

  • Ratings on Glassdoor (and related crowdsourced platforms)

  • Employee productivity rate, based on role or function (time to complete tasks, revenue generated, customer satisfaction increased)

Do options for employee ownership exist?

Participatory Management

  • Percentage of company stock owned by employee stock ownership plan

  • Size of company contribution to employee stock ownership plan

  • Stock return trends

  • Employee stock ownership plan voting rights

  • Participation rates in co-op leadership roles

  • Percentage/amount of wealth/profit transitioned to employed individuals post- employee-ownership transition

  • Grievance/complaint severity and frequency trends before and after employee ownership transition

  • Trends in hours and earnings pre-post transition

Is leadership representative of the larger organization and the clients served?

Does the organization have formal and active diversity, equity and inclusion (DEI) strategies and commitments?

Employee Engagement

  • Number and percentage of participation in employee resource groups


  • Race, ethnicity and gender breakdown of leadership by totals and percent

  • Existence of DEI policies and procedures

What impact will the intervention have on the individual? Are there any unintended consequences or disparate impacts?

What inequities are present, both current and over time (trends)?


  • Demographic gaps in voice and representation

  • Increase/number of individuals with voice and representation (e.g., employee ownership, union participation) as a result of intervention (intervention may be an effort on the part of workforce entity or employer change)

  • Increase/percentage of funds allocated to roles/programs/organizations with inclusive voice and representation as a result of intervention (intervention may be an effort on the part of workforce entity or employer change)

  • Increase/percentage or number of individuals educated about the options for inclusive voice and representation (intervention may be an effort on the part of workforce entity or employer change)

  • Variance in success outcomes (time to placement, wages, etc.) for individuals requiring, participating in or prioritizing voice and representation vs. those who do not (at various points in time)

  • Voice- and representation-related employee satisfaction trends by role or function and demographics